YHL Values

Our Philosophy – quality care and rest

We put the needs and wellbeing of the people who live in our homes at the forefront of our philosophy.

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The care we provide focuses on the following key areas;

Safety in all areas
Person-centered care
Privacy
Dignity and respect
Consent and rights
Safeguarding from abuse
Nutrition and hydration
Good governance and management systems
Fully trained staff who are fit and proper to work in our homes

Our Vision

By putting people first in everything we do we create a person centered service that provides quality care in a healing environment.

To support and develop the staff that work here to be the best they can be.

To be the service provider and employer of choice in the communities we serve.

Our Mission

To focus on improving and developing:

The quality of care, support and hospitality we provide to ensure it is person centered and harmonious with the involvement of others.
Our staff, through training, mentoring and leadership
Our environment to be warm and homely.
Our evidence based practice and commitment to continuous improvement.
Meaningful partnerships with the people we support, commissioners and stakeholders.

Our Values

To fulfil our vision and mission, we are guided by our core values of honesty, empowerment, accountability, kindness and dignity throughout every aspect of our service, hence;

We put a person's individual needs first.
We listen to the people we support, and who we work with and we act on what they tell us.
We treat everyone fairly and equally and empower people to be the best they can be.
We recognise that everyone is an individual and provide tailored support to ensure that they can achieve their own personal goals.
We are honest, transparent and fair in everything we do.
We are proactive in improving our service, however we accept that sometimes things still go wrong and we develop and learn from this.
We encourage staff to have a work life balance.
We celebrate success and try to make life enjoyable for all.