FAQs

There are a number of different options depending on your financial circumstances, care needs and personal requirements. You may need a Financial assessment by your local health authority to determine if you are eligible for assistance with the cost of care.

You can request an increase in the level of care you receive at any time. Any such request will be subject to an assessment and will incur additional costs.

Our fees are calculated based on your individual needs. There is also a variation in fees dependent on the room you choose (iesize, layout and amenities/facilities).

No. There are no introduction or service fees. The fees agreed as part of the Service User Contract cover all costs excluding additional services.

You are welcome to come and visit us at anytime , you can also arrange an appointment to meet the home manager and have a tour of our home.

All are welcomed by the home manager and senior team, before they are introduced to the wider caring team.

Residents are encouraged to bring in personal belongings before the move to create a familiar environment and where possible we try to learn as much about each individual before they move in, to assist staff in engaging with our residents meaningfully from day one.

We also provide support for the families of new residents as we know it is a big emotional step when a family member moves into our care.

We have an open door policy for visitors, so they can visit when they wish. We also have regular updates and meetings about what is going on in the home.

Families and friends are invited to events in the home, such as seasonal celebrations such as Veterans Day and Valentine’s Day and outings to stay connected with their loved one.

The goal is to ensure that our home feels like an extension of home, where families are as much a part of the community as the residents themselves.

We want every resident to live life as they wish to. We follow a philosophy of person-centered engagement, ensuring that every resident has the opportunity to participate in activities they enjoy. Our activities are tailored to residents’ abilities and areas of interest, and they are designed to stimulate the mind and encourage socialisation. Similarly, if residents prefer quieter time in their rooms, or one-on-one with one of our caring team, we are happy to facilitate that.

Yes you may be able to bring you pet, please speak to the home Manager about the type of pet and we will let you know if this is possible, wewill always positively consider accepting pets as understand how important they are.

We have an open door policy and family and friends are always welcome to visit anytime—there are no strict visiting hours, so loved ones can pop in when it suits them.

Yes we can order residents preferred drinks in for an agreed additional cost.

Yes, we have no smoking policy however people can smoke in the garden if they would like to.

You can expect to always be treated with empathy, kindness, and compassion. We encourage you to pop in and meet our staff prior to moving in, to support your decision to choose one of our homes. Our teams are made up of people who hold the same values as we do, they have a nurturing and supportive approach to care, with an emphasis on inclusivity and enriching people’s lives.

All sites have visitor parking, except Abbey Court where we pay a permit to allow on street parking immediately outside the home.

Residents may come and go as they please, You may wish to go out with family or friends - please just let us know. If you need support from our staff when you are out (ie to escort you to the local town) we can arrange this for a small additional charge.

Each site has a dedicated maintenance person who keeps all areas of the home safe. Please let us know what you need help with and we can arrange to put up pictures, shelves etc to make your room your own. There is no limitation on what pictures you have in your room.

It’s entirely your choice as to whether you collect your post from reception or have them delivered to your room.

Yes. If you speak to a member of staff, they would be happy to arrange this for you. Please note that the cost of any papers or magazines (other than those in communal areas) will be met by yourself.

No. You will be required to supply your own. However if you require support to purchase your toiletries the staff will be happy to help.

Yes, these will be provided. However, you may bring your own towels and linen if preferred, although any items must be clearly labelled and fire retardant.

No. However a lockable (drawer)/cabinet will be provided for any personal/valuable items to be stored.

We have Wi-Fi throughout our homes.

The television license is managed by the home with no cost to you.

Yes – although we will need to PAT test it when you move in to the home.

Yes – subject to a risk assessment being completed to ensure your safety is maintained whilst using it.

We endeavour to offer residents a choice of rooms where possible. This is dependent upon the number of rooms available at the time.

Yes, as long as the room is available in the appropriate area of the home that can meet your needs. There may be additional charges applied.

The use of mobility scooters will be assessed at the pre-admission assessment and a decision will be reached at that time on the suitability for the home to accept a scooter.

There are wet rooms with showers and bathrooms with assisted baths. If you require to sit when showering we will provide a shower chair for your comfort.

If you live within the area you may be able to remain with your current GP; if this isn’t possible, we will offer you an alternative GP.

Yes of course, however we request that you advise us as we have a duty to keep your care plan/records up to date.

We work alongside our residents to create a care plan that is tailored to them, and is flexible so that it evolves as their care needs change. Residents can request to see their Care Plan at any time

There are various levels of capacity which we would ascertain from assessing you. We would ensure that you are continually supported in every way to make your own choices and that your wishes are met.

Yes of course, although this is limited at some homes where the majority of care staff are female. Please discuss your requirements before admission and we will do our best to meet them. . Any such request will be logged in you care plan which all staff will adhere to.

Yes, there are regular resident meetings where you will be encouraged to contribute in the planning and organising of day to day operations of the home.

We will discuss your interest and hobbies with you prior to and upon admission into the home and encourage you to continue these. We have an activities schedule at all homes, which is tailored to the wishes of the residents at each home- this is displayed on a weekly/monthly basis and is collated following the wishes of the people in the home.

Residents rooms are cleaned daily, with a deep cleaned completed every month. Bed sheets will be changed in accordance with the residents wishes.

Windows will be cleaned inside and out monthly.