FAQs

There are a number of different options depending on your financial circumstances, care needs and personal requirements. You may need a Financial assessment by your local health authority to determine if you are eligible for assistance with the cost of care.

You can request an increase in the level of care you receive at any time. Any such request will be subject to an assessment and will incur additional costs.

Our fees are calculated based on your individual needs. There is also a variation in fees dependent on the room you choose (iesize, layout and amenities/facilities).

No. There are no introduction or service fees. The fees agreed as part of the Service User Contract cover all costs excluding additional services.

All of our staff have been specially selected through a vigorous recruitment procedure. They all have background checks and we obtain references from previous employers before taking anyone on. We use Value based questions in our interview process to really get to know applicants.

Visitors are welcome to the home at any time, although this is currently via a pre-booking system to ensure we are able to follow the latest Covid-19 guidance.

It is up to you when and if you wish to see your visitors. If there is anyone you do not wish to see, please inform the Manager or senior staff on duty.

All sites have car parks for visitors.

Residents may come and go as they please, You may wish to go out with family or friends - please just let us know. If you need support from our staff when you are out (ie to escort you to the local town) we can arrange this for a small additional charge.

Each site has a dedicated maintenance person who keeps all areas of the home safe. Please let us know what you need help with and we can arrange to put up pictures, shelves etc to make your room your own. There is no limitation on what pictures you have in your room.

It’s entirely your choice as to whether you collect your post from reception or have them delivered to your room.

Yes. If you speak to a member of staff, they would be happy to arrange this for you. Please note that the cost of any papers or magazines (other than those in communal areas) will be met by yourself.

No. You will be required to supply your own. However if you require support to purchase your toiletries the staff will be happy to help.

Yes, these will be provided. However, you may bring your own towels and linen if preferred, although any items must be clearly labelled and fire retardant.

No. However a lockable (drawer)/cabinet will be provided for any personal/valuable items to be stored.

We have Wi-Fi throughout our homes.

The television license is managed by the home with no cost to you.

Yes – although there you must evidence that it has been Portable Appliance Tested (PAT) before you bring it into the home. Please note the resident will be responsible for any maintenance or cleaning of the fridge.

Yes – subject to a risk assessment being completed to ensure your safety is maintained whilst using it.

We endeavour to offer residents a choice of rooms where possible. This is dependent upon the number of rooms available at the time.

Yes, as long as the room is available in the appropriate area of the home that can meet your needs. There may be additional charges applied.

The use of mobility scooters will be assessed at the pre-admission assessment and a decision will be reached at that time on the suitability for the home to accept a scooter.

There are wet rooms with showers and bathrooms with assisted baths. If you require to sit when showering we will provide a shower chair for your comfort.

If you live within the area you may be able to remain with your current GP; if this isn’t possible, we will offer you an alternative GP.

Yes of course, however we request that you advise us as we have a duty to keep your care plan/records up to date.

Yes of course. We work closely with you throughout your stay to ensure your Care Plan is as accurate as possible.

There are various levels of capacity which we would ascertain from assessing you. We would ensure that you are continually supported in every way to make your own choices and that your wishes are met.

This is up to each individual resident. We appreciate that some residents prefer their own company and so we respect their wishes. If residents lack confidence then we would help them engage with like-minded residents.

Yes of course, although this is limited at some homes where the majority of care staff are female. Please discuss your requirements before admission and we will do our best to meet them. . Any such request will be logged in you care plan which all staff will adhere to.

Yes, there are regular resident meetings where you will be encouraged to contribute in the planning and organising of day to day operations of the home.

We will discuss your interest and hobbies with you prior to and upon admission into the home and encourage you to continue these. We have an activities schedule at all homes, which is tailored to the wishes of the residents at each home- this is displayed on a weekly/monthly basis and is collated following the wishes of the people in the home.

Residents rooms are cleaned daily, with a deep cleaned completed every month. Bed sheets will be changed in accordance with the residents wishes.

Windows will be cleaned inside and out monthly.

Yes. Your dietary requirements will be discussed before admission into the home. Any and all dietary requirements will be accommodated by the culinary team throughout your stay.

Yes, all our food is home made and the menu has been devised to be nutritionally balanced. Menus change regularly through the seasons, and also for theme nights and special occasions.

Yes of course, we do encourage residents to dine in the restaurant so they can enjoy the experience and use the occasion as a social event.